Our new location
169-170 High Street
Lowestoft
Suffolk
NR32 1HU

Important & useful information - please read!

 



YOU MUST ARRIVE 15 MINUTES BEFORE YOUR SESSION START TIME.

Session start times & time penalties for late arrival
As this is a live experience, our games must start on time as any late starts affect the following session and we need to leave time for your briefing before your session.  YOU MUST ARRIVE NO LATER THAN 15 MINUTES BEFORE YOUR START TIME. We do not have toilet facilities so you will need to ensure you leave time to make any toilet visits beforehand so you can still arrive 15 minutes before your start time. Please also ensure you leave early enough to account for traffic and parking.
If you do not arrive 15 minutes before your start time, your game time will be reduced .
If you have not arrived by your start time, your session will be cancelled without refund or exchange. 



Our facilities/ toilet locations / parking locations
Please note that WE DO NOT HAVE TOILET FACILITIES on site and are not wheelchair accessible. 
The closest public toilets are in Sparrows Nest park, next to the coffee shop (NR32 1XG). There is a public car near Sparrows Nest park on Whapload Road (NR32 1UX). If you would like to visit the toilets before your game, we recommend that you park in this car park and then you can walk through Sparrows Nest park, passing the public toilets on your way, to get to us. This is only about a 5 -10 minute walk and is a very scenic route through the park!
There is another public car park close to us on St Peter's Street (NR32 1QA) and there is a single public toilet near the car 
park on Old Market Plain (NR32 1PX). Please ensure you leave plenty of time before your game for toilet visits and parking as you will need to arrive 15 minutes before your game start-time for your briefing. Late arrivals will have reduced game times


Booking multiple games for the same time
Please note that you are NOT able to book more than one room for the same time slot via our website. If you have a large group and this is something you would be interested in, please email us so we can help to create a session suitable for you. 

Bookings for groups larger than 6 players
We can cater for groups of more than 6 players - if this is something you'd like to do, please email us so we can create the perfect session for you. We can have more than 6 players per room, we just recommend 6 players as the maximum as more players may reduce the difficulty of the game and will reduce the space of the room. 

Booking a game with short notice
Our sessions disappear from our website 4 hours before the session start time. Sometimes we still have these sessions available at short notice so if you were interested in booking one of these, please either send us an email (prestigeescaperooms@gmail.com) or a message through our Facebook page, letting us know what time you'd like to attend and we can let you know if this is still available


 Minimum age
The minimum age for all players is 10 years old, anyone under this age will not be permitted entry. Players that are of the ages of 10-15 years old, will need to be accompanied by at least one adult (over 18 years old). 
We do not permit entry to any persons who are not taking part in the game. Only the number of people booked for will be allowed onto the premises, subject to minimum age requirements. 


Have more questions?
Please check out our FAQs page for more useful info about our venue, games, location and facilities. Please feel free to contact us using the form on the Contact page with any questions that you may have. 
Please familiarise yourself with our terms and conditions before booking. For information about our cancellation policy, see our terms and conditions.

Bookings are non-refundable. Please see our Terms and Conditions for more information. 

Covid-19
If you had a booking which was cancelled due to a lockdown, we are now able to reschedule these so please get in touch to let us know when you would like to reschedule for. 

Gift vouchers! 

Our gift vouchers make a fantastic present! 

We offer vouchers for 1-6 players, at £20 per player.

They are valid for one whole year!

All you need to do to order one is use the Contact form below to send us a message, letting us know how many players you want your voucher for. We will then send you over our payment details and your voucher is emailed to you as soon as payment is received.

Our vouchers come in a PDF format so you can choose to print if you wish!

Check out our Ts & Cs for more info! 

If you received a gift voucher in 2019 or 2020 then these are now extended to be valid for all of 2021 - please use the form below if you would like to use your voucher to book a session!

 

Contact

  • Prestige Escape Rooms Facebook
  • Prestige Escape Rooms Instagram

prestigeescaperooms@gmail.com
or Facebook messenger 

 

Thanks for your message - we will reply as quickly as possible!

Christmas Ornaments

Christmas opening hours

We will be closed from the 24th December until the 10th January for Christmas and New Year, so make sure you get your pre-Christmas bookings in early!