Important & useful information - please read!



YOU MUST ARRIVE AT YOUR SESSION START TIME
 


Session start times & time penalties for late arrival

As this is a live experience, our games must start on time as any late starts affect the following session and we need to leave time for your briefing before your session.  YOU MUST ARRIVE AT YOUR  BOOKED GAME TIME AND NO LATER. We do not have toilet facilities so you will need to ensure you leave time to make any toilet visits beforehand so you can still arrive on time. Please also ensure you leave early enough to account for traffic and parking.
If you do not arrive at your scheduled start time, your game time will be reduced .
If you have not arrived by 10 minutes after your booked game time, your session will be cancelled without refund or exchange. 


Our facilities/ toilet locations / parking locations

Please note that WE DO NOT HAVE TOILET FACILITIES on site and are not wheelchair accessible. 
The closest public toilets are in Sparrows Nest park, next to the coffee shop (NR32 1XG). There is a public car near Sparrows Nest park on Whapload Road (NR32 1UX). If you would like to visit the toilets before your game, we recommend that you park in this car park and then you can walk through Sparrows Nest park, passing the public toilets on your way, to get to us. This is only about a 5 -10 minute walk and is a very scenic route through the park!
There is another public car park close to us on St Peter's Street (NR32 1QA) and there is a single public toilet near the car 
park on Old Market Plain (NR32 1PX). Please ensure you leave plenty of time before your game for toilet visits and parking as you will must not arrive later than your booked start time. Late arrivals will have reduced game times


Booking multiple games for the same time

Please note that you are NOT able to book more than one room for the same time slot via our website. If you have a large group and this is something you would be interested in, please email us so we can help to create a session suitable for you. 

Bookings for groups larger than 6 players

We can cater for groups of more than 6 players - if this is something you'd like to do, please email us so we can create the perfect session for you. We can have more than 6 players per room, we just recommend 6 players as the maximum as more players may reduce the difficulty of the game and will reduce the space of the room. 

Booking a game with short notice

Our sessions disappear from our website 4 hours before the session start time. Sometimes we still have these sessions available at short notice so if you were interested in booking one of these, please either send us an email (prestigeescaperooms@gmail.com) or a message through our Facebook page, letting us know what time you'd like to attend and we can let you know if this is still available


 Minimum age

The minimum age for all players is 10 years old, anyone under this age will not be permitted entry. Players that are of the ages of 10-15 years old, will need to be accompanied by at least one adult (over 18 years old). 
We do not permit entry to any persons who are not taking part in the game. Only the number of people booked for will be allowed onto the premises, subject to minimum age requirements. 


Gift vouchers

Our gift vouchers make amazing presents! Check out our Gift Vouchers page for more info!

Have more questions?

Please check out our FAQs page for more useful info about our venue, games, location and facilities. Please feel free to contact us using the form on the Contact page with any questions that you may have. 
Please familiarise yourself with our terms and conditions before booking. For information about our cancellation policy, see our terms and conditions.

Bookings and cancellations are non-refundable. Please see our Terms and Conditions for more information. 
 

Contact

  • Prestige Escape Rooms Facebook
  • Prestige Escape Rooms Instagram

prestigeescaperooms@gmail.com
or Facebook messenger 

 

Thanks for your message - we will reply as quickly as possible!

 

Where to find us!

169-170 High Street
Lowestoft
Suffolk
NR32 1HU