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PRIVACY POLICY 
 

At Prestige Escape Rooms Ltd, we are committed to protecting your privacy. This Policy explains how we collect personal information and how we use it. We may change this Policy from time to time so please check this page occasionally. By using our website, our services, purchasing products or contacting us via email or phone you are agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@prestige-escape-rooms.co.uk

 

We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe.  You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained within this policy.


THE TYPE OF INFORMATION WE MAY COLLECT:

 

  • Your name 

  • Your email address

  • Your phone number

  • Your credit card or Paypal information 

  • The date and time of your booking and the number of participants 

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WHAT THE INFORMATION IS USED FOR:

 

  • Confirm your booking 

  • Make a booking in your name

  • Make a record of your booking for administration purposes

  • Contact you if there are any changes to your booking or to remind you about an upcoming booking or thank you for attending 

  • Manage and run our business

  • Take a payment for your booking

 

You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our goods or services to you.

 

We use CCTV throughout the building for security and safety purposes.  We also use CCTV in the game rooms to enable the Games Masters to assist the players. Images and recordings captured through CCTV are stored for 30 days then deleted.  Notices are clearly displayed in our venues where CCTV is used.

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The legal basis for processing it

 

We process this information on the basis of our legitimate interests of ensuring that our participants can participate in the experiences in a safe and secure manner 

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Images and photography 

After your game session, your game-master will ask if you are happy for them to take a photo of your team to share on our social media accounts. This is optional. If you agree, you agree to us sharing this photo on our social media accounts and website. 

 

HOW LONG WE KEEP YOUR PERSONAL DATA

 

We only keep your personal data for as long as we actually need it.  For example, in practice, this generally means that we will keep:

 

  • a record of the goods and services we provide to you (including a copy of your customer file) for 3 years; and 

  • A record of your contact details and interactions with us on our marketing file for 3 years

 

In some case we may need to keep your information for longer in order to comply with a legal obligation.

 

Please note that we may anonymise your personal data or use it for statistical purposes.   We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual.

 

If you have any questions about how long we may retain specific information for, you can contact us using the contacts details included in this policy.

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HOW WE KEEP YOUR PERSONAL DATA SAFE

 

We take every care to ensure that your personal data is kept secure and we have implemented a range of measures to help protect against loss, misuse or unauthorised access, disclosure or destruction of the information we hold about you.


Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Please contact us immediately if you believe that your personal information under our control has been compromised.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@prestige-escape-rooms.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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