Frequently asked questions

> Are we actually locked in?

No. You are never physically locked in the room at any point. 

> Do we have to crawl through small spaces?

No. You don't have to do this in any of our games. 

> Will it be dark?

No, you will be able to see where you are going in each of our rooms. 

> Do I need to prepare beforehand?

No, just make sure you are in the zone!

> Do I need to bring anything?

Yes - your brain! Apart from this, you won't need anything else. 

> Is there anything I can't have in the room?

Yes, food and drink are not permitted. Also phones, cameras and recording equipment are not allowed to be used within our escape rooms. 

> When do we need to arrive?

You must arrive 15 minutes before your session is due to begin to allow time for your briefing with your game-master. Please do not be late as this will affect the following group and if you arrive after your start time, we may have to cancel your session with no refund. 

> Can I book more than one room at once? 

It is not possible to book more than one room for the same time-slot via the website. If this is something that you would be interested in doing then please contact us via email or the 'Contact' page of this website and we can arrange a session that is perfect for your group!

> What if it's too hard or we get stuck?

Don't worry! Your game-master is there to provide useful hints and clues throughout your session whenever you need them!

> What if we can't do it?

If you don't complete the game within your hour, your time will be up, but don't worry because you will still have had a brilliant time! You can also pose for a photo with our 'Locked In' board.

> What happens after our session is over?

Your game-master will be eager to hear about how you enjoyed the game and, if you like, will take a group photo for you to be immortalised on our Facebook and Instagram pages! 

> Is there a minimum age?

Yes. The minimum age for players is 10-years-old. Players between 10-15 must be accompanied by at least one adult over-18. 

> Does it matter if we've never done one before?

Not at all! Your game-master will give you a briefing before your session begins so you know what to expect and will be ready to help you whenever you need it. 

> What do we do when we arrive?

Please read the notices outside and ring the bell to let us know you are here. YOU MUST ARRIVE 15 MINUTES BEFORE your game to allow time for your briefing. If you arrive on or after your start time, your game time will be reduced and we may have to cancel your session without refund or exchange as any lateness affects other groups' sessions. 

> What facilities do you have?

Please note that we DO NOT have toilet facilities on site and we are unfortunately not wheelchair-accessible. The closest public toilets are in Sparrows Nest park, next to the coffee shop, NR32 1XG.

> Where can I park?

There is a Pay & Display car park very close to our locations. This can be found just off the roundabout, on St Peter's street (NR32 1QB). We recommend that you get more than 1 hour of parking as you will need time either side of your game for your briefing and debriefing. 

> Can I buy a gift voucher?

Yes!Please see our terms and conditions for more information about gift vouchers.

For any Covid-19 related queries, please see the Covid-19 page of our website for procedures.