COVID-secure procedures
Please ensure that you read the information below and our terms and conditions BEFORE booking your escape room session. By booking a session with us, you are agreeing to follow these procedures and our terms and conditions. The lead-booker of each group will be responsible for ensuring that all of their group members are aware of these procedures before you attend your escape room session.
The health and safety of our customers is very important to us. Thank you for helping us to ensure that you have a fun and safe escape room experience!
What you need do for us:
- Face-coverings will be not be compulsory from Thursday 27th January but will need to be worn until this date
- Please use the hand-sanitiser that we provide before entering your escape room
- Please maintain a safe distance from your game host
- Arrive promptly at your booked start time so that we can minimise the chances of groups passing each other outside the premises
- If you need to cough or sneeze, please do so into a tissue and use hand-sanitiser straight away
- If you are suffering from any of the symptoms of COVID-19, please do not book or attend an escape room session until after the 14-day isolation period is up. If you begin to experience symptoms after booking a session, please contact us so that we can rearrange it for you. If you do need to cancel or rearrange a session, please note that our Covid cancellation policy applies - please see our Terms and Conditions for details of this. Remember, the symptoms include: the recent onset of a new, continuous cough; a high temperature; a loss of, or change in, your normal sense of taste or smell.
- If you fall into the 'clinically vulnerable' category, we recommend that you do not yet attend an escape room session
What we have done for you:
- We have studied all of the relevant government guidance, completed a COVID-19 risk assessment and acted upon our findings, making us a COVID-secure business
- We operate an appointment-only system to control the number of people on site
- We will be carefully cleaning all objects and surfaces in our waiting rooms and escape rooms in-between each session so that you will always be entering a clean premises
- We will provide hand sanitiser that must be used before your escape room session. Please be aware that there are no toilets available on the premises and therefore no handwashing facilities. Public toilets are located nearby in Sparrows Nest park, next to the coffee shop, NR32 1XG.
- We will be providing tissues and extra bins in each escape room which will be emptied after each session.
- We will use hand-sanitiser regularly
- We will keep a safe distance from you at all times
- Our staff will have the option to wear face-coverings from 27th January
- We will keep a record of the lead booker's contact details for the NHS Test and Trace service
If, for any reason, we are unable to host your session due to reasons associated with Covid-19, we will reschedule your session to another suitable date and time for you.