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Important booking information - please read before booking

YOU MUST ARRIVE AT YOUR SESSION START TIME.

Session start times & time penalties for late arrival
As this is a live experience, our games must start on time as any late starts affect the following session and we need to leave time for your briefing before your session.  We do not have toilet facilities so you will need to ensure you leave time to make any toilet visits beforehand so you can still arrive on time. Please also ensure you leave early enough to account for traffic and parking.
If you arrive on or after your start time, your game time will be reduced or your session will be cancelled without refund or exchange. The time that you booked for is the time you must arrive at - you can arrive 5 minutes earlier than this time but NO LATER.  

Booking multiple games for the same time
Please note that you are NOT able to book more than one room for the same time slot via our website. If you have a large group and this is something you would be interested in, please email us so we can help to create a session suitable for you. 

Bookings for groups larger than 6 players
We can cater for groups of more than 6 players - if this is something you'd like to do, please email us so we can create the perfect session for you. We can have more than 6 players per room, we just recommend 6 players as the maximum as more players may reduce the difficulty of the game and will reduce the space of the room. 

Adding extra players after booking

If you need to add extra players to your game after booking, that's no problem! If you let us know via email at least 24 hours in advance, we can send you a link to pay online for your extra player! If you want to add a player with less than 24 hours notice, please contact us via email or FB messenger to let us know as we may be able to take payment on your arrival.
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Booking a game with short notice
Our sessions disappear from our website 4 hours before the session start time. Sometimes we still have these sessions available at short notice so if you were interested in booking one of these, please either send us an email (prestigeescaperooms@gmail.com) or a message through our Facebook page, letting us know what time you'd like to attend and we can let you know if this is still available. 


Minimum age
The minimum age for all players is 10 years old, anyone under this age will not be permitted entry. Players that are of the ages of 10-15 years old, will need to be accompanied by at least one adult (over 18 years old). 
We do not permit entry to any persons who are not taking part in the game. Only the number of people booked for will be allowed onto the premises, subject to minimum age requirements. 

To book The Lost Boxes to play at home

Head over to our Play At Home page where you'll find all of the information you need to book this amazing game, perfect for any gathering or fun evenings-in at home!

Have more questions?
Each game lasts for 1 hour. Please check out our FAQs page for more useful info about our venue, games, location and facilities. Please note that we do not have toilet facilities and are not wheelchair-accessible. Please feel free to contact us using the form on the Contact page with any questions that you may have. 
Please familiarise yourself with our terms and conditions before booking.

Bookings are non-refundable or exchangeable. Please see our Terms and Conditions for more information.